FAQ – Frequently Asked Questions

Q: How does your billing cycle work?

A: Rent is due the same date as when you moved in. We send out monthly statements 10 days before your due date. If you wish, we can set your account up to where your credit card is charged every month on your due date.

Q: What forms of payment do you accept?

A: We accept cash, check, Visa, MasterCard, and Discover. We have an automatic credit card payment plan available. You can sign up for this at anytime and there is no extra charge. We also have a drop box for checks after hours. Please do not place cash in the drop box for your protection and ours.

Q: Will I receive a refund?

A: Yes. At time of move-in, you will pay a half month rent deposit which is returned to you when you move out, as long as the unit is left the same as when you moved in. Refunds are made within 30 days of your actual vacate date by check from our main office.

Q: Will my rate increase?

A: We try our hardest to limit the amount and frequency of increases. If the economy or market causes a rise in our expenses, you may incur a minimal increase to your rental rate, but we will notify you by mail before any changes are made.

Q: When can I access my unit?

A: With your personalized keypad entry code, you will have access to your storage unit 24/7.

Q: Are my goods insured?

A: As stated in your lease, we don’t carry insurance on your goods. We have brochures available with information on insurance coverage for your goods.

Q: I lost the keys to my lock. How do I open it?

A: We do not have spare keys to anyone’s lock. We can cut it for you with a charge of $5.

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